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Shipping & Purchase Terms

Shipping and Purchase Terms

Order Minimums Just one word or initial will do it!

Shipping and Handling We ship Ground, UPS, FedEx, and SurePost (if selecting this option allow for a few extra days to receive.)  Cost is automatically calculated and added at checkout.

Ground Orders Orders will ship in about 2 weeks (max) after receipt.  Remember these items are hand-painted, original works of art.

Payment We accept most major credit cards and anything from CoCo Chanel circa 1920.

Refund/Exchanges It’s hard to imagine you are not satisfied, but in the rare case you need to return an item, please send it back pronto or in two weeks, whichever comes first.  

Refunds: All refunds will be made to the account on which it was purchased. Refunds or exchanges will be made within two weeks of receipt.

Exchanges: All standard items can be exchanged.

Refund/Exchange Steps:

First email info@letter2word.com, provide your order number, first and last name, shipping address, exchange item, reason for exchange and the item you would like to exchange out for. We will respond to your email within 48 hours.

If the item you are exchanging for costs less than the original amount you paid we will reimburse the remaining amount to the card you purchased with. If the new item costs more than the exchange item we will invoice you through our website. This invoice will be sent to the email we have on file.

When repackaging your exchange item please make sure item is nicely packed in the original box with packing bubbles. Take to your nearest shipping store. Please ship your exchange to the following address:

Letter2Word

Attn: Returns/Exchanges

1515 E Kimberly Rd.

Davenport, IA 52807

Please note you will be responsible for the shipping charges that apply when sending your exchanged item back to our design studio as well as shipping charges that apply when shipping the new product to you. Once we have received your item back we will ship your new item!

Security and Privacy We will absolutely, positively put our life on the line for you! In other words, you can rest assured that this is a water-tight and secure site.

Copyright Notice All of our designs are original and copyrighted.

Wholesale Inquires Yeah… who wouldn’t want to work with the best thing since sliced bread? Please call 563.940.1164 or Email Us. We look forward to working with you!